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Due to Minimum Advertised Pricing policies from various manufacturers, discounts and coupon offers do not apply to the following products and brands: Blendtec, Bosch, Hurom, L’Equip, Lexen, Nutrimill, Omega, Samson, Super Angel, The Excalibur Dehydrator®, Tribest, Vita-mix, WonderMill. Additional brands may be excluded while not listed here.
Any defective merchandise is subject to the terms and conditions as set forth by each manufacturer and their respective limited warranty. The manufacturer’s warranty is in full effect once the product leaves the warehouse and is received by the customer.
Store credit only. Unauthorized returns will be refused without question. Urban Homemaker must be contacted within 10 days of original order receipt to initiate a return and request a Return Materials Authorization (RMA) number. Returns must be received in the original brand new, unused, factory fresh condition with all packaging and components included with the RMA number clearly marked on the outside of the box. Any returns received requiring replacement of any packaging shall be charged a re-boxing fee of up to $15. Shipping must be prepaid by the customer, and the return is subject to a discretionary 20% restocking fee. RMA numbers are valid for 30 days from the issue date.
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that we try to be as efficient in processing your orders and answering your questions as possible by keeping products in stock, answering your product questions over the phone, and shipping your orders quickly. We appreciate your patience and thank you for your understanding when you get the voice mail for customer service during heavy call periods or when orders are subject to delays due to vendor shortages.